TEAM DEVELOPMENT CASE STUDY
CREATING A HIGH-PERFORMANCE INTERNATIONAL TEAM
International SOS is the world’s leading international healthcare, medical and security assistance, and concierge-services company, serving over 66% of the Fortune Global 500 companies.
The company has a global team of over 8000 employees and operates in 70 countries, with 500 remote medical project sites, 25 global alarm centres and 32 clinics. Over 100 languages and dialects are spoken by their diverse international team.
The highly entrepreneurial and evolutionary company was seeking to release significant business potential in the insurance portfolio, to create direct customers from the current end users. The business needed to create a complimentary working model, which ensured the current insurance clients were kept on side, while relationships with the end users were developed to create new business opportunities.
THE DEVELOPMENT NEED
International SOS needed to create a new international team who had the capability for delivering challenging global business development targets. A new mindset needed to be created within this team, to ensure they achieved not only on a multi-regional basis but also across-borders with a strong emphasis on collaborative working. This new team needed to operate as a cohesive and cooperative team, and in order to do so, needed to agree new ways of working and challenging budgetary targets.
WORKING WITH POSITIVE CHANGE PARTNERS
International SOS identified the need to work with independent, neutral facilitators and engaged Positive Change Partners to design a 3 day team development event, which created a strong team, who embraced the new ways of working and were able to go back to the regions to deliver the corporate objectives.
Positive Change Partners provided skillful facilitation which in 3 days took a diverse, international team, who had never met as a team before, to a point where they were able to agree a set of common, and compelling, objectives, and agree the actions needed to achieve them.
Adam Thomson, Group General Manager, International SOS describes the facilitation as “hugely helpful and well regarded” and “the facilitators became the voice of reason, took the emotion out of the situation and achieved group buy-in”.
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International SOS benefited from significant improvements in international collaboration, ideas generation and sharing of information. More significantly the business achieved and exceeded their financial targets within that financial year.
“The facilitation by Positive Change Partners, was absolutely seminal to being able to hit the new financial year running, and I am delighted to report that we are on track to hit, and exceed our multi-million dollar budget, this has been a terrific success.
In a business climate where we did not have the luxury of any discretionary spend; we had to demonstrate real and tangible value in bringing Positive Change Partners in to work with us. Their focus never deviated from the results orientated goals we set and it is not difficult to evidence the clear impact they had on our ability to deliver against budget. It was a job extremely well done." - Adam Thomson, Group General Manager
[All figures correct at time of publication]