Building a high-performance international team at International SOS 

“The facilitation by Positive Change Partners was absolutely seminal to being able to hit the new financial year running, and I’m delighted to report that we’re on track to hit—and exceed—our multi-million dollar budget. Their focus never deviated from the results we set, and it’s not difficult to see the clear impact they had. A job extremely well done.”

Adam Thomson, Group General Manager

The challenge

International SOS, a global leader in medical, security, and concierge services, had an ambitious goal: 

  • Unlock significant business potential in its insurance portfolio by creating new direct customer relationships with end users. 

  • Balance priorities between existing insurance clients and new market opportunities. 

  • Build a brand-new international team, capable of delivering big business development targets, collaborating across regions and borders, and working as a unified force. 

Our appraoch

Positive Change Partners designed a high-impact 3-day team development event that transformed a group of individuals into a cohesive, high-performing international team. 

  • Independent, neutral facilitation: We created a space where emotions were set aside, and collaboration and creativity thrived. 

  • Rapid alignment: In just three days, we helped the team define clear, compelling objectives and the actions needed to achieve them. 

  • Cross-border collaboration: We facilitated connections and conversations that built trust and shared purpose, essential for a team that had never worked together before. 

What happened?

Rapid alignment and action: The team quickly agreed on goals and a plan to execute them.

Improved collaboration: International SOS saw a marked increase in idea generation, information sharing, and cross-border teamwork.

Outstanding financial results: Within the same financial year, the team met and exceeded their multi-million dollar budget, despite a tight business climate with no room for discretionary spend.

Key takeaways

  • “In a business climate where we did not have the luxury of any discretionary spend; we had to demonstrate real and tangible value in bringing Positive Change Partners in to work with us. Their focus never deviated from the results orientated goals we set and it is not difficult to evidence the clear impact they had on our ability to deliver against budget. It was a job extremely well done."

  • "We had to demonstrate real, tangible value in bringing Positive Change Partners in—and the results speak for themselves.”

  • “The facilitators became the voice of reason, took the emotion out of the situation, and achieved group buy-in.”

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